"I’d recommend ContractorManage to any other hotels that want a clean, simple and cost-effective way to ensure that the workplace safety requirements of engaging contractors are being met to the high standard demanded by safety regulators."
Gustavo Romero, General Manager, Quest Port Adelaide & Quest Mawson Lakes (2021)
Gustavo Romero: "Within our hotel business, we have many moving parts working behind the scenes to ensure that the customer experience we deliver is always first class.
We use many different types of suppliers onsite to perform both regular and complex tasks but we’re not experts on managing contractor safety compliance and we didn’t really have a good understanding of the things we needed to do.
I was a bit worried when learning about my “PCBU” (Details - WorkSafe SA) label in our safety legislation and all the responsibilities, obligations and liabilities this put on me and my fellow directors.
As a director and the General Manager I learned that it's my responsibility to ensure that the contractors we use are qualified, can show evidence that they’ll be following safe working procedures onsite and that they're inducted before they commence any works. To help me sleep at night we spoke with Contractor-HQ about using their ContractorManage online platform to put a simple and easy-to-use system in place to cover all bases.
We use many different types of suppliers onsite to perform both regular and complex tasks but we’re not experts on managing contractor safety compliance and we didn’t really have a good understanding of the things we needed to do.
I was a bit worried when learning about my “PCBU” (Details - WorkSafe SA) label in our safety legislation and all the responsibilities, obligations and liabilities this put on me and my fellow directors.
As a director and the General Manager I learned that it's my responsibility to ensure that the contractors we use are qualified, can show evidence that they’ll be following safe working procedures onsite and that they're inducted before they commence any works. To help me sleep at night we spoke with Contractor-HQ about using their ContractorManage online platform to put a simple and easy-to-use system in place to cover all bases.
Getting Started
I found the process involved in getting started with ContractorManage was simple as all I had to do was follow the onboarding wizard to get started and load up my suppliers. Once the suppliers were added to the system, the “CHQ Bots” got to work and I could see the professional-looking emails being sent out to our suppliers.
During the first month, I noticed on the dashboard that 97 requests had been emailed to various suppliers and supplier contacts!
During the first month, I noticed on the dashboard that 97 requests had been emailed to various suppliers and supplier contacts!
Day To Day Usage
Whenever a supplier contact has uploaded a document for review, I am sent a daily summary which I use to log straight onto ContractorManage on my phone or at my computer, view the documents which have been uploaded and simply approve or reject - which changes the status from red to green on our dashboard.
As suppliers come onsite to complete works, our Reception team are able to easily view their current status and get those to complete an induction using their phone if they haven’t already done so.
As suppliers come onsite to complete works, our Reception team are able to easily view their current status and get those to complete an induction using their phone if they haven’t already done so.
Major Benefits
With a new understanding of what’s required in properly managing contractors from the safety angle I could see we’d been pretty lucky in the past - had something happened we would not have had the answers a safety inspector would have been looking for and we weren’t really checking that contractors were doing things safely, we just assumed they were.
With the ContractorManage system I now know that we’re asking all our contractors for the right safety paperwork they need - the system just tells them and us. It’s then easy for me to have a quick check the documentation they upload into the system is correct. The ContractorManage system then automatically manages and chases up expired licences, certificates and insurances with the individuals or business contacts directly, I don’t need to do anything.
With the ContractorManage system I now know that we’re asking all our contractors for the right safety paperwork they need - the system just tells them and us. It’s then easy for me to have a quick check the documentation they upload into the system is correct. The ContractorManage system then automatically manages and chases up expired licences, certificates and insurances with the individuals or business contacts directly, I don’t need to do anything.
We hadn’t really had a proper safety site induction for contractors in the past - now I have an online induction that contractors can complete onsite or prior to arrival on their phone or other device. It shows our contractors that we take safety seriously and expect them to as well. It also means that I know every contractor has been given the same key information and has answered questions showing they have read and understood our safety rules. The ContractorHQ team were great in helping me put this together.
We also know that using ContractorManage is helping me serve my fellow board members by giving a profound boost to the risk management measures we have in place. We can take a snapshot of the ContractorManage dashboard and share this with our directors - showing exactly where we are at with our contractor safety compliance at any given time. In terms of the core goals of our business, we place just as much value on this as well as the time savings and convenience it provides."
We also know that using ContractorManage is helping me serve my fellow board members by giving a profound boost to the risk management measures we have in place. We can take a snapshot of the ContractorManage dashboard and share this with our directors - showing exactly where we are at with our contractor safety compliance at any given time. In terms of the core goals of our business, we place just as much value on this as well as the time savings and convenience it provides."
"Our clean, simple and cost-effective way of managing supplier compliance"
Gustavo Romero, General Manager, Quest Port Adelaide & Quest Mawson Lakes (2021)
